This report looks into the specific work to improve the relations between water users and water services providers as a way to improve water services delivery, as supported by programmes in Albania and the Philippines.
It highlights the importance of the user-provider relation from a regulatory as well as a human rights perspective. The two cases are presented as innovative and promising approaches for how, by clarifying the mutual understanding of the mutual rights and obligations of water users and service providers, the quality of and access to water. It is also suggested as a practical means to further the human right to water services can be improved. It is also suggested as a practical means to further the human right to water.