GoAL WaSH Tajikistan

Programme duration: Phase I 2010-2013, Phase II 2014-2017


  • Support the development and promotion of effective regulatory framework for the drinking water supply and sanitation sector: separation of roles (policy, regulation and management), tariff policy improvement, de-monopolization and private sector involvement.
  • Support to consumer rights protection mechanism for drinking water supply and sanitation sector: (a) implementation of dispute resolution mechanisms for drinking water supply and sanitation services; (b) render legal services for the consumers and (c) support establishment of consumer voice and feedback mechanisms in pilot areas to improve information and accountability of water supply organizations and increase responsible consumer behavior and participation.

The legislative framework for the rural drinking water and sanitation sectors in Tajikistan needs to be improved. The way policies are formulated, interpreted and applied actively restricts investment. Where existing policies have been reformed these new policies are often not implemented due to a lack of knowledge, skills and necessary resources at the level of the district implementing agency. Moreover, as the result of heavy subsidization of water supply services during the Soviet Era, willingness to pay full-cost recovery tariffs has not been institutionalized.

Policy reforms are generally slow and continuous processes, and in particular a challenging process in Tajikistan. However, given the current approach adopted by GoAL WaSH in Tajikistan with regards to linking key policy issues around tariff policies to a more sustainable provision of drinking water supply and sanitation services on the ground, the key state agencies and institutions acknowledge the need for policy improvements. They see an opportunity to improve drinking water supply and sanitation services as long as a balanced support is given to both duty-bearers, such as water supply organizations, and rights holders (consumers).

The project is adopting a balanced approach which implies (a) strengthening and training supply organizations in service delivery, (b) improving engagement of consumers in practicing their rights and responsibilities, (c) involving local and central authorities in more active communication with local communities in understanding economic and operational mechanisms for service delivery, and (c) supporting regulating agencies in fulfilling their mandate more effectively on the ground.


Ms. Lotten Hubendick

Programme Officer

Dr. Alejandro Jiménez

Programme Director